A digital reservation system is a software-based solution that enables businesses, particularly restaurants, to manage and streamline the process of accepting and managing customer reservations. It replaces traditional paper-based reservation books or manual methods with a digital platform that automates and centralizes the reservation process.
Reservation systems typically include features such as online booking capabilities, real-time availability updates, table management, guest data storage, and communication tools. Customers can make reservations directly through a website or mobile app, while the system tracks and manages reservations, sends confirmations and reminders, and provides insights and analytics for the business.