In the fast-paced restaurant industry, having a clear understanding of the various roles and their responsibilities is essential for smooth restaurant operations.
The effective collaboration between these positions is key to maintaining operational efficiency and ensuring high levels of customer satisfaction.
Hiring the right people for each role not only improves the dining experience but also plays a critical role in the long-term success and sustainability of your business.
Key Takeaways
- Restaurant position roles: Understanding the distinct roles and responsibilities of each restaurant position is crucial for operational success.
- Hiring the right skills: Hiring individuals with the right skills and competencies is essential in delivering high customer satisfaction.
- Role interaction: The seamless interaction between various roles enhances the overall dining experience.
- Competitive salaries: Providing competitive salaries and maintaining a harmonious team are key for long-term success and employee retention.
- General Manager’s role: The General Manager plays a pivotal role in overseeing and optimizing the overall operations of the restaurant.
- Culinary team impact: The culinary team, including the Executive Chef and Sous Chef, significantly influences the restaurant’s reputation and customer experience.
1. Restaurant General Manager
Job description: The Restaurant General Manager is the operational backbone of a restaurant, focusing on a plethora of tasks including hiring/firing employees, overseeing training programs, and managing PR and marketing. They are pivotal in optimizing processes and ensuring the restaurant runs smoothly.
Read more: Restaurant General Manager Job Description
Top 5 skills needed:
- Experience: Solid background in restaurant management.
- Communication Skills: Ability to convey information effectively.
- Organizational Skills: Proficient in managing tasks and time efficiently.
- Pressure Management: Capability to work efficiently under stressful conditions.
- Problem-solving Skills: Aptitude for finding solutions to arising issues.
Restaurant General Manager Salary: $52,000-$117,000 (on average per year)
2. Restaurant Manager
Job description: The Restaurant Manager oversees the entire restaurant operation, ensuring smooth communication between front-of-house and back-of-house staff and managing overall restaurant performance.
Top 5 skills needed:
- Leadership: Ability to guide and manage the restaurant team effectively.
- Financial Management: Proficient in managing accounts, bookkeeping, and inventory.
- Problem Solving: Aptitude for addressing and resolving operational issues.
- Customer Service: Ensuring high levels of customer satisfaction and handling complaints.
- Marketing Knowledge: Overseeing and implementing marketing activities to drive sales.
Average salary (per year): $45,000 – $60,000
Restaurant Manager vs Restaurant General Manager
| Criteria | Restaurant Manager | Restaurant General Manager |
|---|---|---|
| Level of Responsibility | Oversees daily operations and focuses on the day-to-day management of staff and services. | Holds overall responsibility for the restaurant's success, focusing on strategic planning, financial management, and organizational development. |
| Scope of Work | Primarily concerned with managing staff, addressing customer needs, and maintaining service quality. | Involved in high-level decision-making, strategic planning, and the development and implementation of business strategies and policies. |
| Decision-Making | Makes operational decisions related to staff management and customer service. | Makes strategic and high-level decisions affecting the restaurant’s operations, services, and growth. |
| Financial Management | Assists in managing the restaurant’s finances, including budgeting and cost control. | Oversees all financial aspects, including budgeting, forecasting, and profit and loss management, to ensure the restaurant's financial success. |
| Reporting Structure | Typically reports to the General Manager or the owner, depending on the restaurant's size and structure. | Usually reports directly to the restaurant owner or corporate management and has the final say in the restaurant's operational decisions. |
| Strategic Planning | Involved in implementing strategies and policies set by higher management. | Actively involved in developing and setting the strategic direction and policies of the restaurant. |
| Marketing and Promotion | May be involved in executing marketing activities and promotions. | Oversees and develops marketing and promotional strategies to enhance brand awareness and drive sales. |
3. Restaurant Marketing Manager
Job description: The Marketing Manager is responsible for developing and implementing marketing strategies to promote the restaurant and enhance its brand image. They manage advertising, promotions, and public relations to drive customer engagement and increase sales.
Top 5 skills needed:
- Digital Marketing Knowledge: Skilled in utilizing digital platforms like restaurant online ordering system, restaurant website builder, restaurant loyalty program, and social media for marketing purposes.
- Strategic Planning: Develops and implements effective marketing strategies to achieve the restaurant’s goals.
- Creativity: Brings innovative ideas for promotions and advertising to enhance brand awareness.
- Communication Skills: Effective in conveying the restaurant’s message and interacting with the public and media.
- Market Research: Proficient in analyzing market trends and customer preferences to inform marketing strategies.
Average salary (per year): $45,000 – $65,000
4. Restaurant Assistant Manager
Job description: The Restaurant Assistant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant, focusing on staff supervision, customer service, and operational efficiency. They play a pivotal role in maintaining high levels of service quality and customer satisfaction.
Read more: Restaurant Assistant Manager Job Description.
Top 5 skills needed:
- Leadership: Ability to guide and supervise restaurant staff effectively.
- Customer Service: Ensures high levels of customer satisfaction and addresses complaints.
- Organizational Skills: Efficient in managing tasks, schedules, and inventory.
- Problem Solving: Addresses and resolves operational challenges promptly.
- Financial Management: Assists in managing the restaurant’s finances and budget.
Restaurant Assistant Manager: $30,000-$45,000 (on average per year)
5. Hostess
Job description: The Host, or Maitre’d, is often the first point of contact for guests and is responsible for greeting guests, managing reservations, and ensuring guests are seated promptly and efficiently.
Read more: Host Job Description.
Top 5 skills needed:
- Friendliness: Ability to maintain a pleasant and welcoming demeanor.
- Organizational Skills: Proficient in managing reservations and seating arrangements.
- Politeness: Maintaining courteous interactions with guests.
- Pressure Management: Capability to work efficiently during busy hours.
- Multitasking: Ability to handle multiple tasks simultaneously.
Hostess Salary: $25,000-$30,000 (on average per year)
6. Server
Job description: Servers play a crucial role in enhancing the dining experience by taking orders, serving food and beverages, and addressing guests’ needs and inquiries.
Read more: Server Job Description.
Top 5 skills needed:
- Customer Service: Ability to cater to guests’ needs and handle complaints.
- Menu Knowledge: Proficient understanding of the menu to make recommendations.
- Time Management: Efficient in handling multiple tables and orders.
- Communication Skills: Effective in conveying information to guests and kitchen staff.
- Attention to Detail: Ensuring accuracy in order taking and serving.
Server Salary: $20,800-$30,000 + tips (on average per year)
7. Bartender
Job description: Bartenders are responsible for preparing and serving a variety of beverages, managing payments, and maintaining a well-organized bar area.
Read more: Bartender Job Description.
Top 5 skills needed:
- Beverage Knowledge: Extensive understanding of cocktails and other beverages.
- Speed: Ability to prepare drinks promptly and efficiently.
- Customer Interaction: Engaging positively with customers at the bar.
- Cash Handling: Accurate processing of payments and giving change.
- Cleanliness: Maintaining a clean and orderly bar area.
Bartender Salary: $22,000-$30,000 + tips (on average per year)
8. Barback
Job description: A Barback assists the bartender by ensuring the bar is well-stocked and operates smoothly. They are responsible for preparing garnishes, restocking inventory, and maintaining cleanliness in the bar area.
Read more: Barback Job Description
Top 5 skills needed:
- Organizational Skills: Ability to keep the bar area well-organized and stocked.
- Attention to Detail: Ensuring all bar supplies are available as needed.
- Efficiency: Quick in performing tasks to assist the bartender effectively.
- Teamwork: Collaborating seamlessly with bartenders and other staff.
- Proactiveness: Anticipating the needs of the bar and addressing them promptly.
Barback Salary: $23,000-$27,000 + tips (on average per year)
9. Barista
Job description: A Barista specializes in making and serving a variety of coffee and tea beverages, maintaining cleanliness and organization of the coffee station, and ensuring a high level of customer service.
They are responsible for taking orders, operating cash registers, and providing a pleasant customer experience, all while maintaining knowledge of the menu and offerings.
Read more: Barista Job Description.
Top 5 skills needed:
- Beverage Knowledge: Proficient in preparing a variety of coffee and tea beverages, understanding the nuances of different brews and blends.
- Customer Service: Ability to interact positively with customers, addressing their needs and ensuring their satisfaction.
- Efficiency: Quick and adept in preparing beverages and handling multiple orders, maintaining a smooth workflow.
- Cleanliness: Maintains a clean and organized work area, adhering to health and safety standards.
- Cash Handling: Accurate and efficient in processing payments and giving change, ensuring correct financial transactions.
Barista Salary: $20,000-$25,000 + tips (on average per year)
10. Line Cook
Job description: Line Cooks are essential kitchen staff responsible for preparing and cooking menu items according to recipes and chef’s instructions.
Read more: Line Cook Job Description
Top 5 skills needed:
- Cooking Skills: Proficiency in preparing a variety of dishes.
- Time Management: Efficient in preparing orders in a timely manner.
- Teamwork: Collaborating effectively with other kitchen staff.
- Attention to Detail: Ensuring consistency and quality in food preparation.
- Adaptability: Ability to handle changes in menu and kitchen processes.
Line Cook Salary: $25,000 – $32,000 (on average per year)
11. Prep Cook
Job description: Prep Cooks play a fundamental role in the kitchen, focusing on preparing ingredients for chefs and cooks. They wash, peel, chop, slice, and measure ingredients, ensuring that chefs and cooks have all the necessary items readily available for cooking.
They also maintain cleanliness in the kitchen and adhere to food safety standards. Prep Cooks are crucial for maintaining the efficiency of the kitchen, allowing for the timely preparation and serving of dishes.
Read more: Prep Cook Job Description
Top 5 skills needed:
- Knife Skills: Proficient in chopping, slicing, and dicing various ingredients accurately and safely.
- Organizational Skills: Ability to keep the workstation well-organized and manage ingredients efficiently, ensuring easy accessibility for chefs and cooks.
- Food Safety Knowledge: Strict adherence to food safety and hygiene standards to prevent contamination and ensure the health and safety of customers.
- Time Management: Efficient in preparing ingredients in a timely manner to keep up with the pace of the kitchen.
- Teamwork: Ability to collaborate harmoniously with chefs, cooks, and other kitchen staff to maintain a smooth workflow in the kitchen.
Prep Cook Salary: $25,000 – $30,000 (on average per year)
Line Cook vs Prep Cook
| Criteria | Line Cook | Prep Cook |
|---|---|---|
| Job Description | Line Cooks prepare and cook menu items according to recipes and chef’s instructions, ensuring timely and efficient preparation of dishes. | Prep Cooks prepare ingredients for chefs and cooks, ensuring all necessary items are readily available for cooking. |
| Main Responsibilities | Line Cooks cook menu items, set up and stock stations with supplies, and ensure food quality. | Prep Cooks wash, chop, peel, and slice ingredients and maintain cleanliness and organization in the kitchen. |
| Skills Needed | Line Cooks need cooking skills, time management, attention to detail, teamwork, and adaptability. | Prep Cooks require knife skills, organizational skills, food safety knowledge, time management, and teamwork. |
12. Dishwasher
Job description: Dishwashers are responsible for maintaining cleanliness in the kitchen by washing dishes, utensils, and kitchen equipment and ensuring proper storage.
Top 5 skills needed:
- Physical Stamina: Ability to stand for extended periods and handle physical tasks.
- Attention to Detail: Ensuring all items are cleaned and stored properly.
- Time Management: Efficient in completing tasks in a timely manner.
- Teamwork: Collaborating effectively with kitchen staff to maintain workflow.
- Organizational Skills: Maintaining a clean and orderly dishwashing area.
Average salary (per year): $20,000 – $25,000
13. Busser
Job description: Bussers work to ensure tables are cleared promptly and assist in maintaining the cleanliness of the dining area. They play a crucial role in enhancing the guest experience by ensuring a tidy dining environment.
Read more: Busser Job Description.
Top 5 skills needed:
- Speed: Ability to clear tables quickly and efficiently.
- Observant: Quick to notice when guests have finished their meals.
- Team Player: Works harmoniously with servers and other staff.
- Unobtrusive: Clears tables without disturbing guests.
- Cleanliness: Maintains high standards of cleanliness in the dining area.
Busser Salary: $20,000-$25,000 + tips (on average per year)
14. Runner
Job description: Runners are responsible for delivering food and drinks from the kitchen and bar to the guests. They ensure that guests receive their orders promptly and accurately.
Top 5 skills needed:
- Time Management: Efficient in delivering orders in a timely manner.
- Communication Skills: Effective in interacting with kitchen staff and servers.
- Friendliness: Maintains a pleasant demeanor when interacting with guests.
- Attention to Detail: Ensures accuracy in order delivery.
- Teamwork: Collaborates effectively with servers and kitchen staff.
Average salary (per year): $20,000-$25,000 + tips
15. Cashier
Job description: Cashiers are responsible for processing orders and payments. They interact with guests, address inquiries, and ensure accurate order placement.
Top 5 skills needed:
- Customer Service: Addresses customer needs and handles transactions efficiently.
- Accuracy: Ensures correct order input and payment processing.
- Friendliness: Maintains a pleasant and welcoming interaction with guests.
- Multitasking: Handles multiple orders and inquiries simultaneously.
- Menu Knowledge: Familiar with the menu to address guest inquiries effectively.
Average salary (per year): $20,000-$25,000
16. Executive Chef
Job description: The Executive Chef holds the highest culinary position in the restaurant, responsible for overall kitchen management, menu development, and culinary direction. They focus on maintaining culinary excellence and innovation.
Read more: Executive Chef Job Description.
Top 5 skills needed:
- Culinary Expertise: Extensive knowledge and skills in culinary arts and menu creation.
- Leadership: Provides strong leadership and direction to all kitchen staff.
- Strategic Planning: Develops and implements culinary strategies and policies.
- Creativity: Brings innovative ideas for menu planning and food presentation.
- Quality Assurance: Upholds the highest standards in food quality and presentation.
Executive Chef Salary: $50,000-$85,000 (on average per year)
17. Chef
Job description: The Chef is responsible for overseeing the culinary aspects of the restaurant, including menu creation, food preparation, and kitchen management. They ensure the quality and taste of every dish served.
Read more: Chef Job Description.
Top 5 skills needed:
- Culinary Skills: Proficient in preparing a variety of dishes and managing kitchen operations.
- Creativity: Develops innovative and appealing menu items.
- Leadership: Ability to oversee and guide kitchen staff effectively.
- Time Management: Ensures timely preparation and delivery of food items.
- Quality Control: Maintains high standards of food quality and presentation.
Chef Salary: $40,000-$60,000 (on average per year)
18. Kitchen Manager
Job description: The Kitchen Manager oversees the overall operations of the kitchen, including staff management, inventory control, and food quality. They ensure the kitchen runs smoothly and efficiently.
Read more: Kitchen Manager Job Description.
Top 5 skills needed:
- Leadership: Ability to manage and lead the kitchen staff effectively.
- Organizational Skills: Proficient in managing inventory and kitchen processes.
- Quality Control: Ensures the high quality of food preparation and presentation.
- Time Management: Oversees the timely preparation and delivery of food.
- Problem Solving: Addresses and resolves issues related to kitchen operations.
Kitchen Manager Salary: $35,000-$55,000 (on average per year)
19. Sous Chef
Job description: The Sous Chef is the second in command in the kitchen, assisting the Head Chef in food preparation, overseeing kitchen staff, and managing inventory. They play a pivotal role in maintaining kitchen operations and food quality.
Read more: Sous Chef Job Description.
Top 5 skills needed:
- Culinary Skills: Proficient in preparing a variety of dishes and managing kitchen operations.
- Leadership: Ability to oversee and guide kitchen staff effectively.
- Creativity: Brings innovative ideas for menu planning and food presentation.
- Organizational Skills: Efficient in managing inventory and kitchen processes.
- Time Management: Ensures timely preparation and delivery of food items. Average salary (per year): $35,000 – $50,000
Sous Chef Salary: $25,000-$30,000 (on average per year)
20. Pastry Chef
Job description: The Pastry Chef specializes in creating a variety of baked goods and desserts. They are responsible for developing recipes, ensuring quality, and managing pastry kitchen operations.
Read more: Pastry Chef Job Description.
Top 5 skills needed:
- Baking Skills: Expertise in creating a wide range of pastries and desserts.
- Creativity: Develops unique and delicious pastry items.
- Attention to Detail: Ensures precision in measurements and presentation.
- Time Management: Efficient in managing multiple tasks and orders.
- Organizational Skills: Maintains a well-organized pastry kitchen.
Pastry Chef Salary: $30,000-$50,000 (on average per year)
21. Sommelier
Job description: A Sommelier, or wine steward, specializes in all aspects of wine service, including wine and food pairing, wine procurement, and wine storage. They are responsible for developing wine lists, advising guests on wine choices, and ensuring proper wine serving etiquette. Their role is pivotal in enhancing the dining experience by providing expert recommendations and knowledge on wine selections.
Read more: Sommelier Job Description.
Top 5 skills needed:
- Wine Knowledge: Possesses extensive knowledge of various wines, regions, vineyards, and grape varieties, enabling informed recommendations.
- Customer Service: Exceptional ability to interact with guests, understand their preferences, and offer tailored wine suggestions.
- Salesmanship: Skilled in presenting and selling wines in a way that enhances the dining experience and meets the guests’ tastes and expectations.
- Sensory Evaluation: Proficient in assessing wine quality and characteristics through taste and aroma, ensuring the highest quality offerings.
- Pairing Knowledge: Expertise in pairing wines with different cuisines to complement and enhance flavors.
Sommelier Salary: $40,000-$80,000 + tips (on average per year)
22. Restaurant Human Resource Manager
Job description: The Human Resource Manager is pivotal in managing the restaurant’s workforce. They are responsible for recruitment, employee relations, performance management, and ensuring compliance with labor laws. They play a crucial role in maintaining a positive work environment and addressing employee needs and concerns.
Top 5 skills needed:
- People Management: Ability to manage and address the needs and concerns of employees effectively.
- Organizational Skills: Proficient in managing employee records and HR processes.
- Communication Skills: Effective in conveying information and addressing issues between management and employees.
- Legal Compliance: Knowledgeable in labor laws and ensures the restaurant’s adherence to them.
- Conflict Resolution: Skilled in resolving disputes and conflicts within the workplace.
Average salary (per year): $50,000 – $70,000
