Choosing the right restaurant management software can make or break your operations.
A great system streamlines online orders, POS, and delivery management while improving customer experience—73% of diners agree that restaurant technology improves their guest experience.
In this guide, I’ll help you find the best all-in-one software to reduce costs, boost revenue, and improve your restaurant efficiency.
What Is The Best Restaurant Management Software?
Here’s my take on the top 10 all-in-one restaurant management software:
These platforms have been thoroughly tested to ensure they meet the diverse needs of every type of restaurant.
What is Restaurant Management Software?
Restaurant management software is a digital solution that helps streamline restaurant operations, including managing orders, tracking deliveries, improving order flow, and ultimately reducing costs.
While different tools exist for specific tasks, the best software combines essential features into one platform, reducing the need for multiple systems and devices.
This all-in-one approach makes running a restaurant more efficient and cost-effective.
What Are The Types of Restaurant Management Software?
There are various types of management software, each designed to solve specific restaurant problems. Some focus on online orders and delivery, while others handle reservations, inventory, or staff scheduling.
Below I’ve prepared a list of the 10 most essential types of tools that you should implement into your business as a restaurant owner:
- Online Ordering System: Sell directly to customers from your own website.
- Delivery Management Software: Track and manage your deliveries.
- POS System: Handle in-person and online transactions.
- Website & App Builder: Create branded digital storefronts.
- Inventory Management Software: Control stock levels and reduce food waste.
- Reservation Software: Streamline table bookings using your website.
- Menu Management Systems: Update menus across all channels and platforms.
- Scheduling & Accounting Software: Organize staff shifts and payroll.
- Feedback Software: Manage customer feedback and ratings.
- Social Media Management: Promote your restaurant online.
While standalone tools exist, the best restaurant software combines key features—like online ordering, POS, and delivery tracking—into a single, easy-to-use platform.
Key Features to Consider in a Restaurant Management System
| Features | UpMenu | Toast | Square | Lightspeed | Restroworks | TouchBistro | BentoBox | Owner | Olo | Wix |
|---|---|---|---|---|---|---|---|---|---|---|
| Pricing (monthly) | Starts from $49 | Starts from $69 | Starts from $69 | Starts from $89 | N/A | Starts from $69 | N/A | $499 | N/A | Starts from $36 |
| Commission per Order | No fees | 3.09% + $0.15 | 2.9% + $0.30 | 2.6% + $0.10 | N/A | 2.49% + $0.15 | No fees | No fees | N/A | 2.9% + $0.30 |
| Free Trial | ||||||||||
| Setup Service | Free | Starts from $75 per hour | N/A | N/A | N/A | Free | Free | N/A | N/A | N/A |
| Ease of Use | Easy | Moderate | Easy | Moderate | Hard | Moderate | Easy | Easy | Hard | Easy |
| POS System | Coming Soon | |||||||||
| Order Management | ||||||||||
| Delivery Management | ||||||||||
| Third-Party Orders Aggregation | Coming Soon | |||||||||
| Marketing Tools | ||||||||||
| Loyalty Programs | ||||||||||
| CRM System | ||||||||||
| Integrations |
How I Tested and Ranked the Best Restaurant Management Software
To ensure restaurant owners get the best all-in-one management software, I conducted a comprehensive evaluation based on the most critical factors that impact daily operations.
My testing was focused on real performance, customer feedback, and essential features. Here’s what I considered:
1. Core Features & All-in-One Capabilities
A great restaurant management system should combine key functionalities to eliminate the need for multiple platforms. I prioritized software that includes:
- Online Ordering System: Enables commission-free direct ordering.
- POS System: Facilitates smooth transactions and order tracking.
- Delivery Management: Helps optimize routes, dispatch drivers, and manage in-house or third-party deliveries.
- Order Aggregation: Centralizes third-party delivery orders (Uber Eats, DoorDash, etc.).
- Marketing Tools: Drives repeat business through promotions, SMS/email marketing, and rewards programs.
2. Usability & Learning Curve
Ease of use is essential, especially in fast-paced restaurant environments. I assessed how intuitive the platform is for restaurant staff, testing:
- Setup and onboarding difficulty.
- Navigation and dashboard layout.
- Training resources and tutorials available.
- Adaptability for small and large restaurants.
3. Customer Support & Responsiveness
When tech issues arise, fast and effective support is crucial. I’ve tested:
- Availability: 24/7, business hours, or limited?
- Support channels: Live chat, phone, email, knowledge base.
- Response time: How quickly does the support team respond to urgent issues?
4. Real User Feedback (G2, Capterra, Trustpilot)
Beyond my testing, I have analyzed customer reviews on trusted platforms like G2, Capterra, and Trustpilot to gather insights on:
- Common praises and complaints.
- Stability and reliability.
- Value for money.
5. Pricing & Hidden Fees
Restaurant owners need cost-effective solutions without surprise charges. I compared:
- Base pricing and subscription plans.
- Free trial availability.
- Additional fees (setup, integrations, payment processing).
6. Scalability & Multi-Location Support
A good system should grow with your business. I evaluated:
- Multi-location restaurant support.
- Cloud-based vs. on-premise flexibility.
- API and integration options for expanding functionality.
By applying these strict evaluation criteria, I’ve ranked the best restaurant management software for 2025—helping you pick the right system for your restaurant’s unique needs.
Top 10 Restaurant Management Software
Short Overview
Pros
✅ All-in-One System: Combines online ordering, CRM, marketing, and delivery management (POS coming soon).
✅ Commission-Free Sales: Reduces reliance on third-party delivery apps to boost direct orders and profits.
✅ Full Free Setup: Includes website and app creation at no extra cost.
Cons
❌ POS System Not Yet Available: Currently in development.
Pricing
Plans
- Basic (75 orders):
$49 / month - Standard (210 orders):
$89 / month - Premium (unlimited orders): $169 / month
Addons
- Mobile App:
$49 / month - Loyalty Program:
$19 / month - Delivery Dispatcher:
$49 / month
Our top priority is helping your restaurant increase online orders—from front-of-house operations like online ordering, marketing, and customer engagement to back-of-house processes like order management, kitchen coordination, and delivery efficiency.
If you’re using third-party delivery apps, UpMenu helps you reduce commission fees by encouraging customers to order directly from your website or app. With integrated delivery management and third-party app syncing, restaurants can streamline both in-house and third-party orders in one place.
But it’s not just only about saving money—it’s about getting more customers to complete their orders. UpMenu’s smart online ordering system is designed to increase conversion rates, resulting in 3-5 times more orders than a standard restaurant website.
With features like upselling prompts, personalized recommendations, and automated marketing, we help turn visitors into loyal customers.
How Does UpMenu Achieve It?
We’ve built high-value tools to turn your website into a powerful direct-ordering platform. According to our latest data, 83% of customers are more likely to reorder when a restaurant offers a seamless online experience.
Our restaurant website builder, mobile app, and online ordering work together to:
- Boost online orders: By showcasing popular menu items and making it easy for customers to add them to their cart.
- Increase average order value: With smart recommendations at checkout, encouraging customers to add complementary items.
- Save on third-party commissions: Shift orders from delivery apps to your website and mobile app.
- Enable deliveries: Easily dispatch delivery using a global network of integrated third-party couriers.
UpMenu is a complete all-in-one platform with online ordering, delivery management, CRM, marketing, and a soon-to-launch POS. With commission-free direct orders, quick support, and free setup service, it helps restaurants boost profits and reduce reliance on third-party apps.
Key Features:
- Online Ordering: Commission-free online orders with built-in upselling
- Sales-Optimized Website Builder: Custom, SEO-friendly restaurant websites designed to attract new customers from Google and convert visitors into loyal customers.
- Branded Mobile App: Launch your own restaurant app with loyalty programs, push notifications, and seamless mobile ordering.
- Delivery Management & Driver App: Manage the entire delivery process, from the moment a customer places an order to the final dropoff.
- Order Aggregation: Use a single device and software to manage all orders from multiple platforms, such as Uber Eats or Doordash.
- Automated Marketing: Build customer loyalty with email & SMS marketing, promo campaigns, and automated customer re-engagement.
What restaurant owners say about UpMenu:
Many restaurateurs have doubled their direct online orders using UpMenu. I highly recommend reading full case studies to discover how other restaurateurs achieved their restaurant goals.
“Switching to UpMenu was a game-changer for us at Michelangelo. Not only did we see our sales approach the $1M mark, but the ease of use and efficiency of the mobile app significantly boosted our online orders. It’s been a pivotal move towards our digital success and customer satisfaction.“
Clint Seeley, Director of Marketing and Development at Michelangelo 301 (Source: Reviews)
UpMenu is designed to scale your online sales and improve customer retention. Whether you’re looking to switch from third-party apps or optimize an existing online ordering system, it provides everything you need to grow.
Short Overview
Pros
✅ All-in-One System: Integrates POS, online ordering, CRM, marketing, and delivery management.
✅ Robust POS System: Industry-leading restaurant-specific POS with advanced features.
✅ 24/7 Support: Offers round-the-clock customer assistance.
Cons
❌ Mandatory Payment Processing: Requires using Toast’s payment system with set fees.
❌ Higher Costs: Pricing can add up with hardware and additional features.
Pricing
Plans
- Starter Kit:
$0 / month + higher payment processing fees. - Point of Sale Plan:
Starts at $69 / month + payment processing fees.
Addons
- Hardware Costs:
$627-$1,034 - Setup Service:
$75-95 per hour
Toast is an all-in-one restaurant management platform built specifically for restaurants, bars, and cafes looking to optimize both front-of-house and back-of-house operations.
It offers a feature-rich POS system, seamless online ordering, and advanced kitchen management tools, making it one of the most robust solutions for the food service industry.
Unlike generic POS systems, Toast is designed exclusively for restaurants, ensuring that every feature—from menu customization and real-time order tracking to table management and staff scheduling—meets the unique demands of restaurant operations.
Toast is a versatile all-in-one platform that empowers restaurants to enhance efficiency, boost profits, and deliver exceptional dining experiences. Its comprehensive suite of tools addresses the diverse needs of restaurateurs, making it a valuable asset for any restaurant aiming to streamline processes and improve customer satisfaction.
How Does Toast Achieve This?
Toast has developed a suite of high-value tools to transform your restaurant’s operations:
- Integrated POS and Online Ordering: A unified system that manages in-house and online orders efficiently.
- Comprehensive Reporting and Analytics: Gain insights into sales systems patterns, inventory levels, and customer preferences to make informed decisions.
- Employee Management: Streamline staff scheduling, payroll, and performance tracking within the platform.
- Customer Engagement Tools: Utilize loyalty programs, targeted promotions, and feedback collection to enhance guest satisfaction.
Key Features:
- Robust POS System: Designed specifically for restaurants, offering features like table management, split checks, and menu customization.
- Online Ordering and Delivery Integration: Facilitates direct online orders and integrates with delivery services to expand your reach.
- Inventory Management: Monitor stock levels in real-time, set up alerts for low inventory, and manage supplier orders efficiently.
- Advanced Reporting: Access detailed reports on sales, labor, and customer behavior to drive strategic decisions.
What restaurant owners say about Toast:
“Toast POS software stands out when regraded by it’s ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast’s user friendly design.”
Sanford G., Restaurant Owner (Source: Capterra)
Toast is a highly intuitive POS and online ordering system that ensures faster transactions, fewer errors, and smoother kitchen coordination. This leads to higher order completion rates and better customer satisfaction.
Short Overview
Pros
✅ User-Friendly Interface: Quick setup and easy to use.
✅ Restaurant Inventory Management: Track stock levels and receive low-stock alerts.
✅ Multi-Channel Sales Support: Accept in-person, online, and mobile payments seamlessly.
Cons
❌ Account Stability Issues: Some users report sudden account holds and fund freezes.
❌ Customer Support: Mixed reviews on response time and availability.
Pricing
Plans
- Free:
$0 / month + (2.9% + 30¢ per transaction) - Plus:
$69 / month + (2.9% + 30¢ per transaction) - Premium:
$169 / month + (2.9% + 30¢ per transaction)
Addons
- Loyalty Program:
$45 / month - Email Marketing:
$15 / month - Advanced Access:
$35 / month
Square is a POS and payment processing platform designed for restaurants, retail stores, and service-based businesses. Unlike industry-specific solutions, they provide a flexible and scalable system that adapts to various business needs.
While many restaurant POS systems focus exclusively on food service, Square offers solutions tailored to various industries. Thus, it is an excellent choice for businesses that need both in-person and online sales capabilities.
Square is a highly flexible POS and online payment system designed for businesses looking for an easy-to-use, all-in-one solution. While it lacks some advanced restaurant-specific features found in dedicated systems like Toast, its broad functionality, simple setup, and seamless payment processing make it an excellent choice for a multi-purpose POS system.
How Does Square Achieve This?
Square provides a powerful set of tools designed to help restaurants and businesses manage payments, orders, and customer relationships more efficiently:
- Multi-Channel Sales Support: Manage transactions from your website, app, storefront, or pop-up events.
- Built-in Inventory and Sales Tracking: Monitor real-time stock levels and get low-inventory alerts.
- Employee and Payroll Management: Track hours, manage payroll, and oversee staff scheduling.
- Customizable Business Tools: Add restaurant, retail, and service-based business modules.
Key Features:
- POS System for Multiple Business Types: Supports restaurants, retail stores, and service businesses.
- Online Ordering & Delivery Integration: Accept direct orders and integrate with third-party delivery services.
- Cloud-Based & Multi-Device Support: Use Square POS on tablets, smartphones, and Square hardware.
- Advanced Reporting & Analytics: Get insights into sales trends, food costs, and customer behavior.
What restaurant owners say about Square:
“Using Square Point of Sale has been super easy and convenient, especially with all the helpful features like tracking sales and inventory. The only downside is the fees can add up, and dealing with account holds has been a bit annoying at times.”
Leah L., Restaurant Manager (Source: Capterra)
Whether you run a quick-service restaurant, a full-service dining establishment, or a retail business with a café, Square delivers a unified payment and management experience without the complexity of traditional enterprise solutions.
Short Overview
Pros
✅ Customizable POS System: Tailor workflows, menus, and payment options to your needs.
✅ Advanced Inventory Management: Tracks stock levels, bulk imports, and supplier management.
✅ Robust Analytics & Reporting: Gain real-time insights on sales, staff performance, and customer trends.
Cons
❌ Higher Pricing: More expensive than other competitors.
❌ Customer Support Issues: Some users report slow response times.
Pricing
Plans
- Essential:
$189 / month + (2.6% + 10¢ per transaction) - Premium:
$399 / month+ (2.6% + 10¢ per transaction)
Addons
- Kitchen Display System:
$30 / month per screen
Prices are not provided for the rest of addons.
Lightspeed is a feature-rich restaurant POS system designed for full-service restaurants, quick-service eateries, bars, and hospitality businesses.
Unlike generic POS solutions, it focuses specifically on food service operations and offers advanced table management, inventory tracking, and multi-location support.
While many restaurant POSs provide basic features, Lightspeed stands out with detailed analytics, menu engineering tools, and real-time kitchen management, making it an excellent choice for restaurants that need scalability and deep operational insights.
Lightspeed is a robust restaurant-specific POS system that delivers advanced analytics, real-time inventory tracking, and seamless online ordering integrations. While it comes at a higher price point, its features, multi-location support, and in-depth reporting make it a good choice for restaurants that need precision and control over their operations.
How Does Lightspeed Achieve This?
Lightspeed offers a comprehensive suite of tools to help restaurants manage front-of-house and back-of-house operations efficiently:
- Advanced POS System: Designed for restaurants with table-side ordering, split bills, and customizable menus.
- Real-Time Inventory Management: Automatically track ingredient usage, vendor orders, and food costs.
- Staff & Payroll Management: Handle employee scheduling, shift tracking, and payroll integration.
- Cloud-Based Flexibility: Access data and manage your business from any device, anywhere.
Key Features:
- Restaurant-Focused POS System: Includes table management, menu engineering, and kitchen display system (KDS) support.
- Online Ordering & Delivery Integration: Syncs with third-party delivery services for smooth order management.
- Multi-Location Support: Perfect for franchise owners and growing restaurant brands.
- Real-Time Inventory Tracking: Prevent food waste with low-stock alerts and ingredient-level tracking.
What restaurant owners say about Lightspeed:
“Lightspeed is very reliable, easy to program, good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional.”
Peter W., Restaurant Manager (Source: Capterra)
Lightspeed is best suited for mid-to-large-scale restaurants that need a data-driven approach to POS and operations management, offering tools to optimize efficiency and profitability.
Short Overview
Pros
✅ Advanced Inventory Management: Tracks stock, bulk imports, and supplier management.
✅ Multi-Location Support: Manage multiple restaurants from a single system.
✅ Seamless Integrations: Syncs online and in-house sales efficiently.
Cons
❌ Pricing Transparency: Pricing details are not available, requiring direct contact.
❌ Lack of Delivery Management: Tracking and managing deliveries is not available.
Pricing
Plans
Prices are not available on the website.
I conducted that plans start at $200 / year
Addons
Prices are not available on the website.
Restroworks is an enterprise-grade restaurant management system designed for multi-location restaurants, cloud kitchens, and enterprise food chains.
Unlike standard POS solutions, Restroworks provides an end-to-end platform with advanced inventory tracking, order management, analytics, and seamless integrations to streamline operations across multiple outlets.
While many restaurant management platforms focus solely on POS functionality, Restroworks goes beyond by integrating kitchen display systems, automated reporting, and real-time menu management, making it an excellent choice for large-scale restaurant brands looking for operational efficiency and centralized control.
Restroworks is a versatile restaurant management platform that delivers multi-location support, real-time inventory tracking, and seamless third-party integrations. Its advanced analytics, enterprise-grade inventory management, and automation tools make it a great choice for scaling large restaurant chains and cloud kitchens.
How Does Restroworks Achieve This?
Restroworks offers a set of tools to help restaurants manage both front-of-house and back-of-house operations efficiently:
- Enterprise POS & Order Management: Handles high-volume transactions, online orders, and multi-channel sales.
- Real-Time Inventory Control: Automates ingredient tracking, stock updates, and supplier management.
- Cloud-Based Restaurant Management: Access and manage all locations from a single dashboard.
- Kitchen Display System (KDS): Optimizes kitchen workflows and reduces order preparation time.
Key Features:
- Multi-Location Restaurant Management: Centralized control for franchise owners and multi-outlet brands.
- Real-Time Inventory & Supply Chain Tracking: Prevent stock shortages and reduce food waste.
- Online Ordering & Third-Party Integration: Sync orders from Uber Eats, DoorDash, and in-house platforms.
- Automated Data & Sales Reports: Advanced analytics for menu performance, labor costs, and profit margins.
What restaurant owners say about Restroworks:
“We are using restroworks to punch bills, send bills to guest rooms, view guest details before posting bills. It is really benefiting us as the application is linked with our PMS which makes it very smooth and easy.”
Ravi K., IT Executive (Source: Capterra)
Restroworks is best suited for enterprise-level restaurants, cloud kitchens, and growing chains that require scalability, automation, and real-time operational insights to optimize efficiency and profitability.
Short Overview
Pros
✅ Works Offline: Runs without the internet, ensuring uninterrupted service.
✅ iPad-Based POS: A portable system for tableside ordering and faster service.
✅ Built-In Reservations & Waitlist: Manage reservations and waitlists natively.
Cons
❌ Pricing Transparency: Pricing details are not available, requiring direct contact.
❌ System Stability: Many users report issues with freezing the system.
❌ Lack of Delivery Management: Tracking and managing deliveries is not available.
Pricing
Plans
- Solo (1 User):
$69 / month - Dual (2 Users):
$129 / month - Team (Up to 5 Users):
$249 / month - Unlimited:
$399 / month
Addons
- Online Ordering:
$50 / month - Reservations:
$229 / month - Loyalty Program:
$99 / month
TouchBistro is a restaurant-focused POS system designed for small to mid-sized full-service restaurants, cafes, and bars.
Unlike general-purpose POS platforms, TouchBistro provides restaurant-specific features such as tableside ordering, menu customization, and inventory tracking, helping food service businesses run more efficiently.
While some POS systems cater to enterprise-level operations, TouchBistro stands out for its intuitive design and ease of use, making it an excellent choice for independent restaurants looking for a straightforward POS solution.
TouchBistro is an easy-to-use POS with table management, inventory tracking, and menu customization. While it lacks built-in delivery management, its intuitive design and offline mode suit small restaurants. However, some users report issues like system freezes and crashes.
How Does TouchBistro Achieve This?
TouchBistro offers a range of restaurant-focused tools to help manage front-of-house and back-of-house operations efficiently:
- Tableside Ordering & Menu Customization: Optimize service with iPad-based ordering, table-side payments, and real-time menu updates.
- Built-in Inventory Management: Track ingredient usage and receive low-stock alerts to minimize food waste.
- Cloud & Offline Functionality: Works even when the internet is down, ensuring uninterrupted operations.
- Staff Scheduling & Payroll: Manage employee shifts, track labor costs, and process payroll efficiently.
Key Features:
- Restaurant-Specific POS System: Designed with tableside ordering, menu customization, and real-time updates.
- Inventory Tracking: Manage stock levels, supplier orders, and recipe costing.
- Integrated Reservations & Gift Cards: Helps boost customer engagement and retention.
- Multi-Device Support: Run the system on iPads for flexibility and efficiency.
What restaurant owners say about TouchBistro:
“Went live over 2 months ago and from day 1 experiencing critical issues. Menu items, groups, modifiers and printers disappear and change. System often crashes. Still not resolution or hope in sight.”
Edward Joseph C., Restaurant Owner (Source: Capterra)
TouchBistro is best suited for independent restaurants, cafes, and bars looking for a restaurant-specific POS with intuitive features, offline support, and seamless menu management.
Short Overview
Pros
✅ User-Friendly Interface: Designed specifically for the restaurant industry, making it intuitive for staff to manage.
✅ Comprehensive Feature Set: Offers tools for website management, online ordering, and marketing.
✅ Excellent Customer Support: Supportive team assists with onboarding and ongoing issues.
Cons
❌ Limited Customization: Some users find the platform restrictive due to limited access to integrations.
❌ Pricing: Considered expensive for small businesses, especially when adding multiple features.
❌ Feature Limitations: Certain features may lack depth, requiring additional tools for complete functionality.
Pricing
Plans
- Essentials:
$199 / month - Premium:
$299 / month
Addons
Costs vary based on customization and integrations.
Prices are not available on the website.
BentoBox is a restaurant-focused digital platform designed to help small restaurants create and manage their online presence. Unlike general website builders, BentoBox provides industry-specific tools such as online ordering, event management, and email marketing to streamline restaurant operations and improve customer engagement.
While many platforms cater to e-commerce or general business websites, BentoBox stands out with its restaurant-specific features, making it a great choice for owners looking for an all-in-one solution to build their brand online.
However, it has some limitations, including higher pricing and limited customization options, which may not be ideal for all restaurants.
BentoBox is a user-friendly platform that simplifies website management, online ordering, and marketing for restaurants. While it provides essential tools tailored for the food service industry, it comes with limitations, such as restricted design customization and higher costs compared to other website builders.
How Does BentoBox Achieve This?
BentoBox offers a range of restaurant-focused tools to enhance a restaurant’s digital presence:
- Customizable Website Templates: Pre-built designs optimized for restaurants with easy drag-and-drop editing.
- Integrated Online Ordering: Enables direct ordering from the website without third-party commissions.
- Event & Catering Management: Allows restaurants to manage private events and catering requests online.
- Analytics & Insights: Tracks website performance, sales, and customer behavior.
Key Features:
- Restaurant-Specific Website Builder: Designed with built-in online ordering, reservations, and marketing tools.
- Marketing Integrations: Helps attract more customers through search engines and targeted campaigns.
- Customizable Menu Management: Allows easy updates to menu items, pricing, and promotions.
- Mobile-Optimized & Secure: Ensures a seamless experience for customers browsing on any device.
What restaurant owners say about BentoBox:
“It is a great product, very easy to use and I would say the only thing to be warned about is that if you want a lot of customisation on your website it would not necessarily be the right product.”
Sasha S., Food and Beverage Reservations Manager (Source: Capterra)
BentoBox is best suited for small restaurants looking for an all-in-one website and marketing solution without dealing with complex website development. However, its pricing and limited design flexibility may not be ideal for restaurants needing a highly customized site.
Short Overview
Pros
✅ Commission-Free Online Ordering: Helps maximize direct sales without third-party fees.
✅ Built-In Marketing Tools:
Includes automated email, SMS, and loyalty programs.
✅ Dedicated Onboarding & Support: Personalized setup and continuous assistance.
Cons
❌ High Monthly Costs: Starts at $499/month, higher than many competitors.
❌ No Delivery Management: Lacks dispatching and third-party order integration.
❌ Limited Customization: Restricted flexibility in design and integrations.
Pricing
Plans
- One Price:
$499 / month
Addons
No additional costs for website building, marketing tools, and loyalty programs.
Owner is a digital platform designed to help restaurants increase direct sales and customer retention through online ordering, branded websites, and automated marketing.
Unlike general website builders, Owner provides restaurant-specific tools, including loyalty programs, SMS/email marketing, and a mobile app, aiming to replace third-party delivery apps and reduce commission fees.
While many platforms focus on general e-commerce or POS systems, the Owner differentiates itself by prioritizing direct customer engagement and order conversion.
However, it lacks built-in delivery dispatching and third-party order integrations, limiting its functionality as a complete all-in-one system. Additionally, its high pricing makes it less accessible for smaller restaurants with tight budgets.
Owner is a well-thought-out tool for restaurants looking to boost online orders and build customer loyalty without relying on third-party delivery apps. Its marketing automation and commission-free ordering are major benefits, but the lack of delivery management features and high monthly costs may not suit every restaurant.
How Does Owner Achieve This?
Owner offers a range of features focused on driving direct restaurant sales:
- Commission-Free Online Ordering: Helps restaurants maximize revenue with direct website and mobile app orders.
- Automated Marketing Tools: Email, SMS, and loyalty programs encourage repeat customers.
- Branded Website: Provides a seamless, restaurant-owned digital presence.
- Analytics & Insights: Tracks customer behavior, order trends, and marketing effectiveness.
Key Features:
- Direct Online Ordering: No third-party commissions, increasing restaurant profit margin.
- Built-In Marketing & Loyalty: Helps drive customer retention through automated outreach.
- Customizable Restaurant Website: Optimized for conversions with easy management tools.
- Mobile-Friendly & Secure: Ensures a seamless experience for customers across devices.
What restaurant owners say about Owner:
“I’ve only been using Owner for a few months, but I’m extremely satisfied with the results. Our bottom line has grown by 10% month over month, and it’s still increasing. The Owner team is very responsive and helpful, and I would definitely recommend them.
John Y., Restaurant Owner (Source: Capterra)
Owner is best suited for independent restaurants looking to take control of their online ordering and marketing. However, its limited delivery management features and high pricing may make it less appealing to those needing a more complete logistics solution.
Short Overview
Pros
✅ Delivery Dispatching: Enables deliveries with third-party services.
✅ Online Ordering: Supports direct and third-party orders with full menu control.
✅ Integrations: Connect seamlessly with existing restaurant systems.
Cons
❌ Complex User Interface: Some users find the system difficult to navigate.
❌ Lack of Pricing Transparency: Pricing is not publicly available, requiring direct inquiries.
❌ Limited Customization: Fewer options for tailoring the platform to specific needs.
Pricing
Plans
Prices are not available on the website.
Addons
Prices are not available on the website.
Olo is a digital ordering and delivery platform designed to help restaurants manage online orders, delivery dispatching, and third-party integrations.
While many platforms focus primarily on direct online ordering, Olo stands out with its delivery dispatching and third-party integrations. Thus, it is a solid choice for restaurant chains needing centralized control over multiple order sources.
However, the system can be complex to navigate, and pricing details are not publicly available, requiring direct inquiries.
Olo is a robust platform for restaurants looking to centralize online orders and delivery logistics. Its delivery dispatching and integration capabilities make it ideal for multi-location brands, but the steep learning curve and lack of pricing transparency may not suit smaller restaurants or those looking for a simple solution.
How Does Olo Achieve This?
Olo offers a range of features designed to optimize online ordering and delivery operations:
- Integrated Delivery Dispatching: Manages deliveries through in-house drivers or third-party services.
- Multi-Channel Ordering: Supports direct online orders, third-party marketplace integrations, and branded mobile apps.
- POS & CRM Integrations: Connects seamlessly with existing restaurant management systems.
- Analytics & Insights: Tracks order performance, delivery efficiency, and customer trends.
Key Features:
- Advanced Delivery Management: Automates delivery assignments and tracking.
- Seamless Online Ordering: Connects with direct and third-party ordering platforms.
- Strong POS Integrations: Syncs online orders with restaurant operations.
- Data & Reporting Tools: Helps optimize delivery efficiency and customer engagement.
What restaurant owners say about Olo:
“Great collaboration and pairing with the third-party couriers with delivery orders, Provides a consistent guest experience that boosts loyalty and revenue for restaurant brands.”
Shivam S., Operations Manager (Source: G2)
Olo is best suited for multi-location restaurants and chains looking for a unified online ordering and delivery system. However, its complex interface and lack of transparent pricing may be drawbacks for smaller operators seeking a more intuitive solution.
Short Overview
Pros
✅ Powerful Website Builder: Easy drag-and-drop editor with customizable restaurant templates.
✅ Online Ordering Feature: Wix Restaurants app allows direct online orders without third-party fees.
✅ Robust Integrations: Connects with various apps for payments, reservations, and marketing.
Cons
❌ Lacks Restaurant-Specific Features: Missing delivery and order management features.
❌ Basic Online Ordering: Limited customization and functionality compared to dedicated restaurant systems.
❌ Scaling Challenges: Advanced features require costly add-ons or third-party apps.
Pricing
Plans
- Light:
$17 / month (without online ordering) - Core:
$29 / month (without online ordering) - Business:
$36 / month - Business Elite:
$159 / month
Addons
Prices are not available on the website.
Wix is a widely used website builder that allows restaurants to create customized, visually appealing websites with online ordering capabilities. It provides an easy-to-use drag-and-drop editor, a variety of restaurant-specific templates, and a broad range of third-party integrations to enhance site functionality.
While Wix excels as a website builder, its restaurant management features are limited. They lack inventory tracking, order & delivery management, and advanced POS integration.
This makes it a decent option for restaurants needing a basic online presence but not a full restaurant management system.
Wix is a great choice for restaurants looking to build a professional website with online ordering. However, its lack of essential restaurant management tools and costly add-ons for advanced features may not be ideal for those needing a complete all-in-one restaurant solution.
How Does Wix Achieve This?
Wix provides several features tailored for restaurant websites:
- Best Market Website Builder: Enables easy website creation with custom restaurant templates.
- Wix Restaurants Online Ordering: Allows direct, commission-free online orders through a restaurant’s website.
- All-In-One Marketing Software: Helps drive traffic with email marketing, SEO, and social media integrations.
- Wix App Market: Provides third-party integrations for reservations, loyalty programs, and payment gateways.
Key Features:
- Easy Website Customization: Drag-and-drop editor with restaurant-specific templates.
- Built-In Online Ordering: Supports direct orders without third-party commissions.
- Extensive Integrations: Connects with various restaurant and e-commerce apps.
- Marketing Tools: Helps restaurants boost visibility and attract more customers.
What restaurant owners say about Wix:
“Overall, I love this platform and all of the things that it has to offer if you choose to do it yourself and I love all of the information but there is a lot to know. I would not suggest it to anyone that does not like to put effort into building a website or that has never done it before because over the years it has grown very complex and luckily, I have tried to grow with it. I would recommend having a Wix professional do it for you.”
Joyce A., Business Owner (Source: Capterra)
Wix is best suited for restaurants that prioritize website design and online presence over full-scale restaurant management. However, its lack of back-of-house features and reliance on third-party apps may make it less appealing for restaurants needing an all-in-one platform.
How to Choose the Right Restaurant Management Software?
Selecting the best restaurant management software requires careful consideration of several key factors. Based on my experience, the right system should help streamline operations, reduce costs, and improve customer experience. Here’s what to focus on:
Key factors to consider
- Business Needs & Goals: Identify what your restaurant requires, such as online ordering, delivery management, POS integration, or website creation.
- Ease of Use: The software should be intuitive and require minimal training for staff.
- Scalability: Ensure the system can grow with your business and support multiple locations if needed.
- Feature Set: Look for essential features like online ordering, POS system, delivery tracking, and inventory management.
- Integration with Other Systems: Choose software that seamlessly connects with POS systems, payment gateways, and third-party apps.
- Customer Support Quality: Test customer service responsiveness before committing to a system.
- Pricing Transparency: Avoid platforms that do not disclose their pricing upfront, as this can lead to unexpected costs.
- Free Trial & Contract Flexibility: Opt for software that offers a free trial and does not require long-term contracts. This will allow you to adjust your needs as needed.
- Transaction Fees & Hidden Costs: Some POS systems charge high commissions on every sale. Compare costs carefully to avoid excessive fees.
- Security & Compliance: Ensure the software follows industry security standards and supports secure online payments.
Where to find restaurant software reviews?
Before choosing a system, check reviews on trusted platforms such as:
- Capterra: User-based reviews covering functionality and support quality.
- G2: Detailed software comparisons and customer feedback.
- Trustpilot: Business reputation and service evaluations.
- Reddit & Restaurant Forums: Real-world experiences from restaurant owners.
5 Must-Have features in restaurant software
- Online Ordering from Own Website: Avoid 30% commission fees on third-party platforms and keep more profits.
- Online Payments: Secure online transactions are essential, as 60% of payments in eCommerce are made digitally.
- POS System: Built-in or integrated solutions for managing sales, tracking orders, and connecting with payment processors.
- Driver App for Deliveries: If offering delivery, ensure the system has an app for assigning orders, route optimization, and driver tracking.
- Website Editor: Allows non-technical staff to update the website without hiring a developer.
I believe all-in-one restaurant management solutions are the best way to streamline operations, but it’s important to look for transparent pricing, flexibility, and strong support.
The right system should make running a restaurant easier, not add hidden fees or unnecessary complications.
